Lehrer's

In keeping with my rants and raves on customer service I would like to RANT about how disappointed I am in the service from Lehrer's flowers here in Denver. Last week Sheralee and I sent flowers to a friend for her birthday. We picked out a super cute arrangement on their website and and ordered it by name. (The Strawberry Spring Bouquet to be specific) After she received the flowers she sent us a picture and the flowers were nothing like the flowers we ordered. Instead of "Gerbera daisies, anemonies, tulips and seeded eucalyptus" there were yellow roses, carnations and palm fronds. I kid you not. The arrangement we chose was short - would have sat nicely on a desk or table, and the arrangement she received was huge - looked like something that would sit in front of church or that you'd send to the funeral home.

Sheralee called and was told that either they would resend the flowers or give a 30% refund. It was past our friend's birthday, and other people had sent her flowers, so to send MORE flowers seemed like overkill. We didn't get what we ordered and so a 30% refund seemed like too little too late. Sheralee then wrote an email to the president of the company and later received a letter from him about how important customer service was to him, but still only credited her the 30%. I will not be calling them again and I urge you not to either. There are plenty of good florists in this city.