Update: Lehrer's

As it turns out the letter that Sheralee received from the president of Lehrer's was an automatic response letter from the first time she called and spoke with a customer service person. He (president of Lehrer's) did call back a couple days later and apologized that our friend did not get what we ordered for her and gave us a full refund.

I still hold that the front line customer service people should have the discretion to offer that in the appropriate circumstances, and, I'm thankful that the company did do right by us. Sorry friend - we do know you better than those flowers.